FAQ’s

FAQ’s

Q. Is there a promotional code I can enter to get a discount?

A. From time to time OLO offers promotions and we will advertise these when they are running. They will have a promotional code which you enter at checkout. Please note that these promotions never apply to items that are on sale or if we are running other promotions (for example, free postage)

Q. I’ve ordered a product from OLO, how long do I have to wait until I can get it?
A. Our standard delivery service is 3-5 working days. However if you wish to chat about the delivery or you are in a hurry, please just get in touch by e-mail at info@my-olo.co.uk

Q. Do I need to register to purchase something from the Reebok online shop?
Registration is not required. You can always place an order at the OLO online shop as a guest. At the same time – if you plan to make regular purchases through our site – we recommend that you register. This will save you time when re-ordering at the OLO online shop.

Q. I’m reluctant to put my credit card details into your website – is it secure.
A. OLO uses Secure Trading to process all of our credit card bookings. All transactions are highly encrypted and each customer’s credit card details are secure.

Q. I would like to pay by cheque, is this possible?
A. We are happy to accept cheques, however cannot send any products out until a cheque has cleared through our bank account. Let us know about this by e-mail.

Q. What packaging do you send your Olo Far Infrared Sauna bag out in?
A. At OLO we send our products out in recycled Polythene mailing bags or cardboard boxes. The measurements of an individual OLO Far Infrared Sauna Suit box is 32x48x56 cms and the Sauna suit box included weighs 7.4 kilos.

Far Infrared technology

Far infrared rays in the infrared spectrum
Invisible light with the power to warm things was named “infrared rays”, because they exist outside of red in visible light. Infrared rays are electromagnetic waves, as well as X-rays, UV, visible light, microwaves and radio waves. Electromagnetic waves have characteristics depending on their wavelength. Infrared rays are divided into two wavelength regions, “near infrared rays” and “far infrared rays”. Many materials in our personal belongings except metal (plastics, paints, textiles, wood, rubber, food etc.) absorb the electromagnetic wave from 2.5μm to 30μm in wavelength (mainly in the far infrared region) well. The far infrared rays with above wavelength are mainly generated from heated ceramics. That is the reason why far infrared ceramic heater is widely used as a heat source of heating and drying in industrial and commercial fields. The oxygen and nitrogen in air do not absorb far infrared rays, however, carbon dioxide (CO2) and water vapor (H2O) absorb far infrared rays well.

What radiates far infrared rays?
All materials more than absolute zero (-273ºC) radiate energy of the far infrared region, the higher the temperature is the higher the radiation dose (energy) is. It is known that the amount of radiation in a certain temperature is affected by the material and by the surface condition. Ceramics are the kind of materials that radiate a lot of far infrared rays. Radiation of far infrared rays is low in metal, however metal reflects it well. Therefore metals with high reflectance are usually used as reflectors. 

How do far infrared rays warm materials?
Far infrared rays emitted from ceramic heaters go straight on in space and shoots the material surface with the speed (about 300,000 km/second = the speed to make 7.5 laps around the earth in 1 second) same as the speed of light. Frequencies (velocity of light ÷ wavelength) of far infrared rays match the vibrations of molecules forming water, woods, plastics, fibers, paints, foods and animals including human being. These materials absorb irradiated far infrared rays and a temperature rise occurs because of molecule vibration. This effect becomes remarkable when natural frequencies of material and frequencies of irradiated rays are harmonized. It is the reason that far infrared rays are widely used in the field of heating and drying. As the natural frequencies of material do not match the irradiated electromagnetic waves, the effect to warm is less.

Will Far Infrared Radiation infiltrate the body of person deeply? Will FIR penetrate glass?
The energy of far infrared rays is almost absorbed in about 200μm depth by the skin surface and changes to heat. The heat transfers by blood efficiently inside the body and warms the body. The near infrared rays seep from the skin surface to depth of several millimeters. Using this characteristic, methods to certify a person by examining the vein pattern of a finger or a palm using near infrared rays, are recently introduced in several banks. Water and alcohol absorb far infrared rays well. Far infrared rays are almost absorbed if the water layer thickness is more than 1mm. Then the rays do not penetrate the water layer. Metal, which has a glittering surface (not oxidized) reflects far infrared rays well. The reason why a metal plate is installed back of the heater in the far infrared heating equipment is that it centralizes far infrared rays to frontside as much as possible.

What is emissivity?
It is important to understand the physical meaning of “emissivity” in order to understand far infrared rays. Emissivity is defined as the ratio of energy radiated from the material surface in certain temperature and a black body (the virtual object which completely absorbs radiated energy) in the same temperature. Emissivity depends on the material and its surface conditions (for example roughness). In addition it depends also of the wavelength. The ceramics including metal oxide are widely used as a radiation material because they can effectively transfer the given energy radiation because they have high emissivity (about 0.7-0.9) in infrared region. Emissivity of the metal surface that is not oxidized is generally very low (about 0.05 for abrasion aluminium).

Is Far Infrared therapy always safe to use?
FIR therapy is reputed to offer an astounding range of possible therapeutic benefits and effects in research conducted around the world. However, the data presented on our website below is offered for reference purposes only and to stimulate further observation. If you have a disease, be sure to consult with a primary-care physician concerning it.

Prescription Drugs:
If you are using prescription drugs, check with your physician or pharmacist for possible changes in the drug’s effect due to an interaction with far infrared energy.

Certain Ailments:
According to some authorities, it is considered inadvisable to raise the core temperature of someone with adrenal suppression, systemic lupus erythematosus, or multiple sclerosis.

Joint Problems:
If a person has a recent (acute) joint injury, it should not be heated for the first 48 hours or until the hot and swollen symptoms subside. Joints that are chronically hot and swollen may respond poorly to vigorous heating of any kind. Vigorous heating is strictly contraindicated in cases of enclosed infections be they dental, in joints, or in any other tissues.

Pregnancy:
In pregnancy or the suspicion of pregnancy, discontinuation of far infrared ray use is recommended. As in here North – Finnish women´s use traditional saunas that don’t heat the body as deeply as an OLO Far Infrared sauna bag for only six to twelve minutes and reportedly leave at that time due to perceived discomfort. Their usage of traditional saunas at this low level of intensity is not linked to birth defects. OLO Far Infrared sauna bag use may be two to three times more intense due to deep tissue penetration, and comparatively shorter two to six minute sessions hardly seem worth any minimal risk they may present.

Surgical Implants:
Metal pins, rods, artificial joints, or any other surgical implants generally reflect far infrared rays and are not heated by an far infrared heat system. Nevertheless, a person should consult his or her surgeon before receiving such therapy. Certainly far infrared therapy must be discontinued if a person experiences pain near any implants.

Silicone:
Silicone does absorb far infrared energy. Implanted silicone or silicone prostheses for nose or ear replacement may be warmed by far infrared rays. Since silicone melts at over 200ºC, it should not be adversely affected by far infrared heat system, however. Still advised that a person checks with his or her surgeon, and possibly are presentative of the product manufacturer, to be certain.

Menstruation:
Heating of the low-back area of women during the menstrual period may temporarily increase menstrual flow. Once a woman is aware that this is occurring, she can choose to allow herself to experience this short-term effect without worry. Or she may simply avoid using far infrared heat source at that time in her cycle.

Haemorrhage:
Haemophiliacs and anyone predisposed to haemorrhage should avoid far infrared usage or any type of heating that would induce vasodilatation that can lead to the tendency to bleed.

Worsened Condition:
Should any condition worsen with the use of far infrared heat product, the use of the system should be discontinued.

Pain:
Pain should not be experienced when using far infrared heat product or technology. If one does, the use of radiant heat is clearly inappropriate for the person at that time.

Do not attempt to self-treat any disease with Olo Far Infrared Sauna Bag product without direct supervision of a physician.