Privacy Policy

Privacy

When you make a purchase from the Olo website, we collect certain personal information from you – your name, email address, payment address and phone number – all such information is held on secure servers and we treat all your personal information as fully confidential.

Your privacy is of the highest importance to Olo. We absolutely promise never to release your personal details to outside companies for marketing purposes and we will never send you anything unexpected – either by email or post.

In line with our commitment to your privacy, reputable third-party banking institutions handle all Olo credit card transactions. They receive the information needed to verify and authorise your payment card. All such institutions are under a strict obligation to keep your personal information private.

What Happens To Your Personal Details?

The identifiable personal details collected by Olo are your name, address, email and phone number. Olo does not store any credit or debit payment card information.

Olo will use your details to process your order and we will send you two emails: an order summary and a dispatch confirmation. 

If you have given us permission, we may also use your details to send occasional Olo newsletters or offers. Please be assured that we will never send you anything inappropriate or unexpected. Nor will we share or release your personal details to outside marketing companies.

If you have created an account with Olo, you will be able to login and update information at any time. Alternatively, you can contact Olo directly, in order to correct or update personal information.

Your payment card details will be collected via Secure Trading, who authorise and process all payment transactions.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Transaction Security

Olo fully understands how important it is to securely store any information provided by you and we take this very seriously. Our site uses high-level SSL encryption technology: one of the most advanced security software available for online transactions.

You can tell when a page is secure as ‘https‘ will replace ‘http‘ at the front of www.my-olo.co.uk in your browser address window. Also, a small locked padlock will appear in the bottom bar of your browser window which indicates high-level security. 

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Olo uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. 

Phishing

Phishing is the practice of tricking someone into giving confidential information. For example, using email to falsely claim to be a legitimate company, in an attempt to get the user to send private information that may be used for identity theft or fraud.

Olo will never, ever ask you to send any personal details via email. Very occasionally there may be a difficulty with your order, or personal details given via the website, and, in all such cases, we will ask you to contact us by phone. 

Should you ever receive an email claiming to be from my-olo.co.uk and requesting any personal information, please do not respond but let the real us know immediately.

Cookies

Our website uses Cookies to help it function as well as allowing us understand how you are finding and using our website. This information allows us to provide you with the best possible service and to make it easier for you to shop. 

Cookies Policy

Cookies are tiny files sent from our website to your computer and stored by your web browser. Each time you visit our site the cookie sends information to our server allowing us to identify and track user activity.

Our website uses Cookies to enable it to function properly, as well as allowing us to understand how you are finding and using our website. This information allows us to provide you with the best possible service and to make it easier for you to shop. By agreeing to this policy you consent to the use of cookies in accordance with this policy.

Our site uses the following cookies:

Session ID

This cookie enables our website to keep track of your movement from page to page, it also stops you being asked, repeatedly, for information you’ve already given; for example, it helps our website remember which items you’ve added to the basket. Without this cookie our website would not be able to function properly or efficiently.

Google Analytics 

These cookies provide anonymous statistical information about visitors to our site. 

[ _utma ] Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. (Expires – 2 yrs from set/update)

[ _utmb ] Used to determine new sessions/visits.The cookie is updated every time data is sent to Google Analytics. (Expires – 30 mins from set/update)

[ _utmz ] Stores the traffic source or campaign that explains how the user reached our site. The cookie is updated every time data is sent to Google Analytics. (Expires – 6 mths from set/update)

[ _utmv ] Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics. (Expires – 2 yrs from set/update)

The information collected by Analytics may also be stored and used by Google, you can view their privacy policy here: http://www.google.co.uk/intl/en/policies/privacy/

If you prefer, you can set your internet browser to not accept analytics cookies using the ‘Privacy Settings’ tab at the base of our homepage. Disabling these cookies should not affect you ability to use our site.